A study concluded that the average office worker on a daily basis sends and receives: 36 email messages; 52 phone messages; 36 pieces of old-fashioned regular mail; 14 faxes; and eight pager messages. Many of these forms of communication were not even available a few years ago. Technology is progressing so fast that it takes all we can do to keep up with the latest gadgets. By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organizations e-mail and Internet copy in the process Below are listed some of the important components of the Email Etiquette Training: Email Etiquette General etiquette Sending effective messages Form and tone of the messages Responding to messages Organizing messages Replying to and forwarding messages Effective Writing Writing simple and short messages Using bullets and lists Using expressions that create impression
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